Welcome to the world of Madden NFL 26 Mobile Football. We are committed to delivering a fair and enjoyable competitive experience for every player who enters the arena. This Refund Policy outlines the terms and conditions under which refund requests may be considered for purchases made in connection with the game. By completing a transaction, you agree to these terms.
This policy applies to digital goods and services purchased within Madden NFL 26 Mobile Football, including, but not limited to, premium currency (Diamonds), skins, emotes, battle passes, hero unlocks, and other virtual items or entitlements. Physical merchandise and products purchased from unauthorized sources are not covered by this policy.
All digital items are delivered instantly and can affect gameplay immediately upon receipt. For this reason, purchases are generally non-refundable once delivered. Refunds may be considered only if the purchased content has not been used, activated, equipped, or otherwise consumed in any way.
Refunds will not be granted for:
Items acquired during special events, seasonal campaigns, or limited-time offers are generally non-refundable once delivered, except in cases where a verified technical or billing error has occurred.
If you have been charged but have not received your purchased items, or have been charged more than intended, contact our support team with proof of purchase. Upon verification, we may, at our discretion, issue a refund or grant equivalent in-game currency. In-game credits cannot be exchanged for cash and may only be used within Madden NFL 26 Mobile Football.
Some platforms or payment providers have their own refund processes. Where applicable, you may be required to follow their procedures first. Their decision may influence our ability to process your request directly.
To request a refund, please provide the following information to our support team:
Submitting a request does not guarantee approval. Additional verification may be required to ensure the security of your account and the fairness of the game’s economy.
Once your request is received, we will review relevant transaction data, delivery records, and account activity. Possible outcomes include:
Approved refunds will be processed to the original payment method whenever possible. Processing time varies by payment provider, and we cannot expedite third-party timelines.
We actively monitor refund requests for fraudulent or abusive patterns, including repeated refund attempts, misuse of platform policies, or chargebacks. Bad-faith or fraudulent requests may result in denial, revocation of items, restrictions on purchases, or account penalties.
If a refund is approved for delivered content, we may remove or deactivate associated items, currencies, or entitlements. If removal is not technically feasible, equivalent adjustments will be made to maintain game balance and fairness.
Partial refunds for bundles are generally not available if any component has been used, activated, equipped, or otherwise consumed. Any such interaction counts as usage.
Report suspected unauthorized purchases immediately. We may require proof of account ownership and additional verification. Resolutions may include item removal and restoration where possible; refunds are not guaranteed for unauthorized activity.
All refund eligibility decisions are final. We reserve the right to amend this policy to protect fair play, maintain in-game economic stability, and ensure a secure and enjoyable experience for all players.
By continuing to purchase and play Madden NFL 26 Mobile Football, you acknowledge and agree to this Refund Policy.